FAQs 2018-04-03T09:08:47+00:00

Do you have a question?

You’ll find the answers to some of our most frequently asked questions about my-ankaa here.

If you have a question that we haven’t answered, or need help in using the features of my-ankaa, please do get in touch!

My-ankaa is a global marine portal that revolutionises the way seafarers manage their documents and interact with the marine community.

My-ankaa is a secure digital web portal and mobile app that enables you to:

  • Store documents
  • Calculate & analyse your sea time
  • Record calendar events
  • Share documents with ships masters or company
  • Receive document expiry alerts, notifications and timely reminders

There’s a host of additional features that make my-ankaa an essential for any savvy seafarer, with much more planned for the next stage release. You’ll soon wonder how you managed without it!

Standard membership is completely free for everyone. If you would like access to more document storage, send your document links via a secure URL and benefit from additional privacy settings amongst many other features then the premium membership is only $7 per month. That’s less than the price of a beer in most countries! Please visit our membership page for more information.

The free membership offers a host of features including storage for up to 5 documents, calculating sea time, tracking assignments and receiving certification expiry alerts in advance of expiry. You can also send your profile, featuring all of your documents, assignments and personal details, directly to your HR manager or a new employer at the click of a button.

Premium membership offers all the features a free membership, but with bigger storage of up to 40 documents and the option to mark documents as private – for example, family documents such as passports or birth certificates.

Premium accounts also have access to a professional CV builder. By keeping your documents and assignments up to date, you can export a CV directly from my-ankaa, a real time saver! Advanced privacy and visibility settings for documents and advanced share settings are available, too. For just $7 per month, it’s a small price to pay for such a great service!

Click here and complete the short membership form.

After submitting the form, you will receive an activation link in your email inbox which you must click on to confirm your account. Once confirmed your log in details will be sent to your inbox and will be able to start using my-ankaa.

Quite simply my-ankaa uses the same security systems as many top online retailers, so you can rest assured that your details and documents are safe with us.

Our platform is hosted on Amazon Web Services, which comes with the highest level of security for any such online portal. Our payment gateway, Stripe, is PCI DSS compliant and is audited regularly to ensure that we continue to meet the very strict PCI DSS standards. For more information, please click here.

First please check all your mailboxes for an email from ankaa.com including the spam or junk folder as we have found that they can end up in there! If you find it please mark our email address as a safe sender so you can receive further updates from my-ankaa.

If you’ve looked in all your folders and still can’t find the email please contact us and our team will help you get started.

No problem – simply click here, enter the email address you registered with and we’ll send you an email with a link to reset your password.

While setting up an account from your mobile is possible, we recommend that you set up your initial account on a desktop computer as you will find it easier and faster to input the information. Once you have your profile completed, keeping it up to date can easily be done from your mobile device.

In order to get the best out of my-ankaa and access features such as analytics, sea service records and expiry alerts, we recommend you complete your profile and upload your documents.

Completing your profile will also be of great assistance when you are seeking a new position – you can share your profile with prospective employers on the Free Account, or Export a professional CV with a Premium account, detailing all your assignments and documents (apart from those you have selected to keep private).

While we do our best to resize your images it is helpful if you can make sure your document files are all under 10MB. Any files over this size may cause issues with the system and cannot be supported.

Yes, simply upgrade your account to a premium membership for additional privacy settings.

Premium members can send a URL giving access to their documents at the tap of a button, without using up lots of data – which we know is important to seafarers!

All accounts are set at a default of 10 days, you can determine how long external links to your profile are active for.

To change these please log in, go to settings and scroll down to the preference section where you can choose the default length of time for your links to be active for. Choose between 1, 10, 20 and 30 days.

Most of the information on your profile is only visible to you. If you have free membership, your documents and key sea service information will be visible to approved MLC registered manning and placement agencies. Premium members have access to additional privacy controls and can choose whether they are visible to these agencies or not.

With both membership levels, it is important to note that only your profile will be visible along with your sea service. Your documents may only be shared once you have given your authorisation.

Only MLC approved manning agencies and recognised shipping companies will be able to view your profile, however they will not be able to access your documents unless you give them permission. We will not send any 3rd party offers.

A quick guide to the icons we use throughout the site.

  Edit- Click on this in order to change information.

  Share- Click on this to be given options to share information.

  Add- Click on this to add information to a section.

  Delete- Click to delete information.

  Send- Click to email your profile or document URLs.

  Private Documents- this padlock indicates which documents and assignments are private and which are public.

  Rotational Assignments– indicates which assignments are rotational.

Log in and click Profile in the left-hand menu, click the edit icon in the right-hand corner of the section to edit and then fill out all the details required.

There are five sections in the profile – Personal Information, Contact Information, Documents, Assignments, Next of Kin.

Some features are only accessible once you a complete profile, please fill the mandatory fields in each of these sections to complete your profile –

  • Personal Information
    • Gender, Full Name, Date of Birth, Place of Birth, Citizenship, Email address and Primary Contact Number
  • Contact Information
    • Full postal address, Resident country
  • Next of Kin
    • Name, Relationship, Address and their phone number
  • Documents
    • At least one Medical Document with Seafarer’s Medical Examination as a Sub Type is required in order to activate sea time analysis functionality. Don’t worry, this will make sense when you complete the field!
  • Assignments
    • At least one sea experience in the Assignment Type.

Once logged in please click Profile in the left-hand menu. Click on the pencil icon in the top right corner. Click on Edit/ Upload Photo underneath the circular image.

Click Profile in the left-hand menu. Click the share icon in the top right corner. You will then be given options to select from.

Please click on the settings icon at the top of the page, you can change your password here.

Please click on the settings icon at the top of the page, there are a number of options in here.

Alerts on the home page show the number of your documents that are due to expire. Click on this to view the details of your expiring certificates.

The documents page is the vault where all your certificates are stored digitally. Click Documents and start adding your details here.

In the left-hand menu click documents then click on the add icon. Fill in the required fields and click save.

If you are unable to upload an attachment please check that your document is less than 10MB and you have a good connection to the network.

If you are still unable to upload please get in touch with us and one of our team will contact you.

The system sends you notifications of upcoming document expiry so you can book training or assessment in plenty of time.

When you upload a document there is an option to input your first and second reminder dates. These are simply to offer two opportunities to be alerted to the fact that this document will be expiring soon.

In the documents section of the menu use the tick box to select which document you would like to delete then click the delete icon.

Navigate to the documents section and select the documents that you wish to email.  Click on the email icon in the top right-hand corner of the section. Follow instructions on the screens to send the emails.

Private documents are indicated by the padlock icon. This is a premium feature and allows you to lock some of your documents away, so they are only visible to you.

For example, if you have your family’s passports saved in your document storage you can mark these as private. This means if you choose to share your other documents with hiring managers, they will not see these documents.

Assignments is the section where you can record and maintain your work experience – at sea, on shore, at your desk or any other assignment you may have. Simply click on the add icon and start creating your assignments. If you keep this section up to date you will be able to accurately track your sea time and build a professional CV.

In the assignments section select the items you would like to delete then click the delete icon.

This icon represents the rotation of your assignment, for example, a 2 weeks on/ 2 weeks off pattern.  Each assignment that is tagged by this icon will be noted as rotational in your sea service.

Calendar is where you can record your upcoming events, training, assignments, appointments etc.

To add, edit or delete events in your calendar use the icons in the top right-hand corner and follow the onscreen instructions.

Don’t worry, you can still access the web portal through a web browser on your mobile. Please log in here while we work on an app for your specific handset.

As a company registered in the UK we must charge all EU citizens VAT at a rate of 20%.

If you live outside the EU or are an EU citizen that completes a self-certification VAT return, please ensure you check the box to declare this on the membership plan sign up page.

When you become a premium member you agree to a membership plan of $7 per month + VAT. This is taken from your account on the 1st of every month, one month in advance.

Our payment gateway, Stripe, is PCI DSS compliant and is audited regularly to ensure that we continue to meet the very strict PCI DSS standards. Once you insert your card details you will be signed up to a membership plan which is debited from your account on the 1st of every month.

You should find lots of guidance within these FAQs! However, if you have a question that we haven’t answered, or need help in using the features of my-ankaa, please do get in touch.

To make changes to your account please log in, click settings and opt to change your plan. If you have any issues please contact us

Click here to read our Terms and Conditions.

Fantastic, we are always interested to hear how we can improve the portal to make your life easier! We would be delighted to hear from you so please contact us today with your ideas and comments.

If you have a question that we haven’t answered in the FAQs please get in touch!

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